Consultation, decision-making and complaints processes
Find information for Equipment and Modification Services (EMS) assessors on decision-making and complaints processes, including when to consult with an EMS advisor.
Decision-making and review processes
The following document describes the processes for these situations:
- services not supported by the EMS assessor
- review of an assessment by an EMS assessor
- review of a proposal by the Ministry’s EMS Review Panel
- making a complaint about any disability support service.
Download this document:
- Decision-Making and Complaints Processes (DOCX 601KB)
- Decision-Making and Complaints Processes (PDF 323KB)
Complaints process
This document describes the process for making a complaint about the outcome of a service request. For example, funding not being available for equipment or modifications.
Download this document:
- Complaints process about service request outcome (DOCX 601KB)
- Complaints process about service request outcome (PDF 54KB)
Contacts for clients
This document is a print-out sheet with contact details for clients who aren’t happy with the outcome of a service request. The sheet is designed to be printed and cut in three.
Download this document:
- Contacts for clients unhappy with service request outcome (DOCX 18KB)
- Contacts for clients unhappy with service request outcome (PDF 6KB)
Consultation with an EMS Advisor
This document provides guidance on when EMS assessors need to consult with EMS advisors.
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